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Post by stainrodisalegend on Oct 7, 2022 12:14:03 GMT
Trying to buy an additional couple of tickets, so go on the website, click on the area in the ground where I want to get the ticket - and the screen goes blank.
Happens repeatedly.
App not loading so can't do it that way.
Then try to pay over the phone. Get recorded message from Ilias and Uncle which is quite amusing for the first couple of minutes but half an hour later its getting a bit repetitive.
I sometimes honestly wonder if this club wants customers, or whether it just assumes it can treat them like shit.
Does it get that it is in the entertainment business and lots of customers aren't diehard fans and will just give up?
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Post by West Acton on Oct 7, 2022 12:18:35 GMT
Shocking. I suggested this as question to alanwycombe for fans forum For club that relies on sales for revenue why do they make it so hard for us to give them money |
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Post by Bill on Oct 7, 2022 12:51:21 GMT
Always been a bit of a drama.
Doesn't make it right though.
Speak to Connor he will sort you out !!!
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Post by Rangers77 on Oct 7, 2022 12:57:50 GMT
Trying to buy an additional couple of tickets, so go on the website, click on the area in the ground where I want to get the ticket - and the screen goes blank. Happens repeatedly. App not loading so can't do it that way. Then try to pay over the phone. Get recorded message from Ilias and Uncle which is quite amusing for the first couple of minutes but half an hour later its getting a bit repetitive. I sometimes honestly wonder if this club wants customers, or whether it just assumes it can treat them like shit. Does it get that it is in the entertainment business and lots of customers aren't diehard fans and will just give up? I email them, saying I'm having trouble, give a number, and they usually call back. |
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Post by stainrodisalegend on Oct 7, 2022 13:03:03 GMT
Did finally get through to a really friendly, efficient lady who then sorted it in a couple of minutes - but every interaction with the club does seem to be a bit of a battle whereas any businessman will tell you a successful business puts huge effort into ensuring every step of a purchase (online, over the counter, phone, App, whatever) is as simple as possible.
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Post by Corbray on Oct 7, 2022 13:22:08 GMT
hi guys, ilias chair here. smallest chair at the club......
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Post by acricketer on Oct 7, 2022 15:37:59 GMT
We are QPR
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Post by jfrabbit on Oct 8, 2022 5:33:48 GMT
Worst most user unfriendly website in absolute years. Never been addressed.
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Post by West Acton on Oct 8, 2022 7:46:46 GMT
Worst most user unfriendly website in absolute years. Never been addressed. it’s like a website from the dawn of the internet. |
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Post by Bill on Oct 9, 2022 13:28:15 GMT
Got a bunch of refs in there....shit
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Post by gtleighsr3 on Oct 9, 2022 14:47:05 GMT
What was wrong with touts
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72bus
Silver Seat
Posts: 1,047
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Post by 72bus on Oct 10, 2022 9:28:41 GMT
really messy ... Anyone that doesn't love QPR would give up .and change that fooking message
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Post by 2Loftus on Oct 11, 2022 12:35:36 GMT
Worst most user unfriendly website in absolute years. Never been addressed. it’s like a website from the dawn of the internet. But still somehow better than the abomination of a site we had before!! Never forget the club is (necessarily) doing absolutely everything on the cheap… |
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Post by stainrodisalegend on Oct 11, 2022 12:55:33 GMT
it’s like a website from the dawn of the internet. But still somehow better than the abomination of a site we had before!! Never forget the club is (necessarily) doing absolutely everything on the cheap… There must be some techies among the fan base who would do it for free. Or in India or Bulgaria there are loads of cheap really good tech people - a decent website would pay for itself fairly quickly as there is so much product/ access they could sell |
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Post by Bill on Oct 15, 2022 17:04:41 GMT
Trying to get two tickets for Wigan game.
Online a bloody nightmare.
Guess I will go up there Monday and get them.
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Post by West Acton on Oct 15, 2022 17:29:24 GMT
Trying to get two tickets for Wigan game. Online a bloody nightmare. Guess I will go up there Monday and get them. what’s the problem? |
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Post by alanwycombe on Oct 15, 2022 17:49:36 GMT
DON’T FORGET WHAT HOOS SAID ABOUT FANS HAVING INPUT WITH NEW SITES. Tell the club, ask for response and note it. If it needs bringing up again it can be.
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Post by Bill on Oct 15, 2022 18:26:19 GMT
Trying to get two tickets for Wigan game. Online a bloody nightmare. Guess I will go up there Monday and get them. what’s the problem? Keeps rejecting my card |
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Post by Bill on Oct 15, 2022 18:28:55 GMT
DON’T FORGET WHAT HOOS SAID ABOUT FANS HAVING INPUT WITH NEW SITES. Tell the club, ask for response and note it. If it needs bringing up again it can be. I will when I go up there |
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Post by alanwycombe on Oct 15, 2022 18:30:55 GMT
Don’t get banned😂😂
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Post by Bill on Oct 16, 2022 11:11:44 GMT
Probably will as people now can't accept the truth or saying how it really is. |
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Post by West Acton on Oct 16, 2022 11:39:54 GMT
Clubs commercial operation around tickets probably needs total overhaul.
I generally find the staff helpful when down there but in todays day and age really should not have to go down there to complete a transaction. Piss poor
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Post by Bill on Oct 17, 2022 8:35:42 GMT
On my way to get my tickets
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Post by Stanley75 on Oct 17, 2022 9:15:56 GMT
The traditional old skool way Bill. Prob quicker than sitting on the phone listening to Ili & Uncs.
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Post by Bill on Oct 17, 2022 15:08:30 GMT
The traditional old skool way Bill. Prob quicker than sitting on the phone listening to Ili & Uncs. Got them using same card,had a word but fell on deaf ears I think. Can't be arsed to email Hoos waste of time imo. While I was up that went to my grandparents old house in Lancaster Rd W.10. |
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Post by alanwycombe on Oct 18, 2022 7:04:21 GMT
Stan, this thread would make interesting reading for the Club. Is there any way of forwarding it in line with Hoos’ request that fans should let their feelings and suggestions known?
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Post by Stanley75 on Oct 18, 2022 7:50:53 GMT
Had the same thought Alan. Have already made a note of it 👍
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Post by stainrodisalegend on Oct 21, 2022 17:20:16 GMT
Latest shit customer experience - trying to buy two more tickets on the website, finally manage to battle thru to the correct page (which they seem to hide), select two seats, click that I accept the ts&cs, then press “proceed to checkout”.
Think I’ve finally got there. But this then takes me to a page to update my profile! I do update it. But then no button to press to take me to check out.
Go back to the previous page but each time I press “proceed to checkout” it takes me back to my profile page with no way of entering my card details. Ask my wife to try in case I’m being stupid.
She has same issue. Try about ten more times then give up.
Great experience again Rangers, clearly you don’t want my money.
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Post by alanwycombe on Oct 21, 2022 20:14:19 GMT
Stains, send this to club mate.
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Post by Stanley75 on Oct 21, 2022 21:05:16 GMT
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