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Post by shepherdsmush on Aug 9, 2021 9:54:02 GMT
Couldn't get the digital ticket to upload so just used my QPR pay card...simple
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Post by 2Loftus on Aug 9, 2021 10:47:38 GMT
Surely you can take a screenshot and send it him. That works with other tickets. Only person with the screenshot will be admitted. Yup - this works. Sent a screenshot to my son by WhatsApp for the Leicester game, no problems. |
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Post by West Acton on Aug 9, 2021 10:51:57 GMT
Couldn't get the digital ticket to upload so just used my QPR pay card...simple this is a good point which I learned while back. Think with So many people in one place trying use bandwidth apps etc sometimes don’t work (have same problem Westfield) so I tend to bring the app/ticket up five mins from ground before its in crowded network round ground However if you add your season ticket to Apple wallet it’s always there |
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Post by spongeparr on Aug 9, 2021 13:37:23 GMT
That would drive you nuts. When you have documentation showing your seat allocation. And it's as plain as day you're a fan. And when there isn't a forgery anywhere to be found. It's the small organizational things that go badly. Heard of a ST holder who travelled down from Derby and missed the first twenty minutes. The £10 club vouchers won't cut it. Delay Kick Off. League don't like that? Fuck. Them. The prob with them just accepting what you have shown them, is what's to say that you haven't sold your ticket to someone else, who is already in? It would be very easy to do and I imagine a fair few would do it if they knew they got let in without the barcode working. |
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Post by Stanley75 on Aug 9, 2021 13:59:50 GMT
The prob with them just accepting what you have shown them, is what's to say that you haven't sold your ticket to someone else, who is already in? It would be very easy to do and I imagine a fair few would do it if they knew they got let in without the barcode working. The problem with the Digital age in an Analogue world, summed up in two sentences! 😂 |
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Post by Tarbie on Aug 9, 2021 15:18:06 GMT
I'm all for the adoption of technology as long as it as effective as the prior system or better. The issue here is the technology appears to have not been properly implemented and (certainly for the first few attempts) it's the fans that have suffered. They really need to ensure that this sorted by the next home game!
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Post by West Acton on Aug 9, 2021 15:31:46 GMT
Bet people moaned when they went from the booklet to the cards 😂🤣 don’t want name people so I will just leave this conundrum Wycombe Alan
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Post by Rangers77 on Aug 9, 2021 17:15:41 GMT
That would drive you nuts. When you have documentation showing your seat allocation. And it's as plain as day you're a fan. And when there isn't a forgery anywhere to be found. It's the small organizational things that go badly. Heard of a ST holder who travelled down from Derby and missed the first twenty minutes. The £10 club vouchers won't cut it. Delay Kick Off. League don't like that? Fuck. Them. The prob with them just accepting what you have shown them, is what's to say that you haven't sold your ticket to someone else, who is already in? It would be very easy to do and I imagine a fair few would do it if they knew they got let in without the barcode working. I guess so, which is why you want the system to work, but when it crashes then a well trained, properly paid steward could work out the truth teller from the scammer. |
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72bus
Silver Seat
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Post by 72bus on Aug 9, 2021 17:27:32 GMT
Sent BO email yesterday and today still no reply . Must have a backlog . Even tho Saturday they told me they would look into it on Monday. Can't help thinking this is going to happen again and if it does maybe they can train the stewards to take charge and not send 100s to the BO ... Saturday I showed stewards card , email and receipt and he still wouldn't let me in . Could be a lot worse next game as it is 12.30 ko
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Post by West Acton on Aug 9, 2021 17:43:09 GMT
For Leicester game they had special gate for people having problems. Sounds like this was not in place Saturday which is strange as it worked the week before
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Post by Knocker on Aug 9, 2021 18:17:09 GMT
Liverpool fans had the same problems yesterday , now asking for refunds Liverpool had same problem again tonight. Kick off put back again. |
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Post by lymehoop on Aug 10, 2021 9:30:55 GMT
The club have acknowledged there was problems. Like the lad from Doncaster, there are a fair few of us that travel from afar, the last thing you need is to miss the kick off
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Post by Greg1882 on Aug 16, 2021 11:53:49 GMT
Chaps. After some advice if possible. I got 6 tickets for the cov game yesterday as it’s the first one I can get too this season. Normally get an email with the tickets attached in a pdf but I’ve had nothing as yet. Moneys gone out of the account. I’ve emailed the box office but just wondered if anyone’s had anything similar, cheers all.
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Post by Tarbie on Aug 16, 2021 12:28:07 GMT
I've only had tickets once since the new system but mine was emailed to me as a PDF. You can then transfer it to your Google or Apple Wallet account if necessary.
Not sure its the best system myself, but time will tell.
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Vespa
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Post by Vespa on Aug 16, 2021 12:50:14 GMT
Check your Spam , Greg . My Man U and Millwall tickrts went straight into my spam for some reason .
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Post by Hitman34 on Aug 16, 2021 12:58:45 GMT
Yep, your email should be in your spam.
Once opened, depending on your phone, click on apple wallet or google wallet. The qr code will then download into your app.
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Post by Greg1882 on Aug 16, 2021 14:03:27 GMT
Cheers lads. I’ve tried every folder and can’t find anything. I’ll get onto them again. Cheers all
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Post by Stanley75 on Aug 16, 2021 14:12:21 GMT
The spam folder in Gmail is hard to find. You have to dig around for it. Fwiw!
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Post by Stanley75 on Aug 16, 2021 14:15:10 GMT
Or try just calling them. I think these are still their numbers: 020 8740 2613 or 0844 477 7007
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72bus
Silver Seat
Posts: 1,070
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Post by 72bus on Aug 16, 2021 14:32:32 GMT
Just been on to them for oxFord tkts , 15 in front of me so put phone down . Website never lets me buy tickets on my phone .. so frustrating and must lose the club money
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Post by Greg1882 on Aug 16, 2021 14:41:34 GMT
Or try just calling them. I think these are still their numbers: 020 8740 2613 or 0844 477 7007 Tried that mate. I’m with outlook and I’ve definitely had nothing, I’ve emailed them and they’ve said I’ll get a response within 3 days. I was 22 in the queue and on nights tonight so I’ll keep an eye out. The whole ticketing thing does seem a bit of a shambles sometimes. Thanks again all for the help 👍🏻 |
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Post by Tarbie on Aug 16, 2021 15:51:04 GMT
Just been on to them for oxFord tkts , 15 in front of me so put phone down . Website never lets me buy tickets on my phone .. so frustrating and must lose the club money Yeah, seems like the Box Office isn't coping well with the new system. |
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Post by Hitman34 on Aug 16, 2021 15:54:55 GMT
Only just bought two tickets for Oxford. Email arrived in junk folder straight away, no problems.
Greg, have one last look in your spam and junk folders before ringing box office.
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Post by Greg1882 on Aug 16, 2021 17:35:26 GMT
Only just bought two tickets for Oxford. Email arrived in junk folder straight away, no problems. Greg, have one last look in your spam and junk folders before ringing box office. I have mate. Thanks anyway. Spam is merged with junk in outlook. Absolutely nothing in any box. It’s showing up as a completed transaction on my ticket account. Even selected to resend email confirmation but had nothing. Checked all the details are correct etc. Never had a problem before so it’s very odd |
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Post by West Acton on Aug 16, 2021 19:27:47 GMT
Silly question but do the club have right email for you or have you changed it. Only raise as I had similar problem and when I emailed them they said they held an old email for for me i had years ago. When I checked there the email was sitting in it
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Post by Greg1882 on Aug 16, 2021 19:37:51 GMT
Silly question but do the club have right email for you or have you changed it. Only raise as I had similar problem and when I emailed them they said they held an old email for for me i had years ago. When I checked there the email was sitting in it No checked that already mate. I’ve only ever had one anyway. I’ll see what they come back with guess mine could be blocking it for some reason. As I said never been an issue before seems like a few are having problems with the new system. |
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Post by Greg1882 on Aug 17, 2021 14:28:24 GMT
They’ve just come through. Got cut off from
The box office when last in the queue 4 times in a row this morning, take into account if anyone needs to get hold of them
Urgently. Lots are having problems. You’d think trying to buy tickets would be easy…..cheers all
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Post by West Acton on Aug 17, 2021 16:06:40 GMT
Just bought Oxford tickets online
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72bus
Silver Seat
Posts: 1,070
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Post by 72bus on Aug 17, 2021 23:12:14 GMT
Sat in queue for 30 mins and 28 secs then got cut off , their taped message down my nut in . Sent email in the end
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Post by Greg1882 on Aug 18, 2021 1:55:40 GMT
Sat in queue for 30 mins and 28 secs then got cut off , their taped message down my nut in . Sent email in the end Shambles mate. It really is |
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