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Post by Tarbie on Aug 18, 2021 5:24:47 GMT
Sat in queue for 30 mins and 28 secs then got cut off , their taped message down my nut in . Sent email in the end Had a similar experience mate. Ain't really good enough, is it? |
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72bus
Silver Seat
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Post by 72bus on Aug 18, 2021 8:11:50 GMT
I dont want to be in the queue Saturday morning to get Oxford tickets , just won't go if they dont answer my email . They need a complete overhaul of their website and more people answering phones. Whenever I do have contact with BO staff they're really helpful
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Post by West Acton on Aug 18, 2021 9:36:47 GMT
Bought Oxford tickets online and got them sent to email within 5mins to put on phone
What pisses me off is the booking fee
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Post by alanwycombe on Aug 18, 2021 12:05:17 GMT
Bought Oxford tickets online and got them sent to email within 5mins to put on phone What pisses me off is the booking fee This - especially the inconvenience fee for pressing a couple of keys |
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Post by Stanley75 on Aug 19, 2021 13:22:34 GMT
Thought it would be worth running these issues by the club. I got some feedback from the box office today about it. They are aware of the issues with the phone lines, wait times and calls dropping. They've promised to look into it.
They also confirmed that confirmation emails can get filtered into spam/junk folders and advise to always check those. Albeit that doesn't apply to Greg in this instance.
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72bus
Silver Seat
Posts: 1,070
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Post by 72bus on Aug 19, 2021 15:26:17 GMT
I sent 3 emails they phoned me and sorted it . I always find the staff really helpful , just the system is cack
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Post by Greg1882 on Aug 19, 2021 17:04:21 GMT
Thought it would be worth running these issues by the club. I got some feedback from the box office today about it. They are aware of the issues with the phone lines, wait times and calls dropping. They've promised to look into it. They also confirmed that confirmation emails can get filtered into spam/junk folders and advise to always check those. Albeit that doesn't apply to Greg in this instance. Cheers mate. I’m sorted now they did follow it up with an email saying they only sent them on Tuesday despite buying them on the Saturday. Feel for the staff really they are always helpful but the tools they have been given to work with are clearly not fit for purpose. The club really do need to address this. What happens if you decide to go last minute and have similar issues. It will end up putting some casual or odd game support off |
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Post by Tarbie on Aug 19, 2021 17:06:17 GMT
Thought it would be worth running these issues by the club. I got some feedback from the box office today about it. They are aware of the issues with the phone lines, wait times and calls dropping. They've promised to look into it. They also confirmed that confirmation emails can get filtered into spam/junk folders and advise to always check those. Albeit that doesn't apply to Greg in this instance. Cheers mate. I’m sorted now they did follow it up with an email saying they only sent them on Tuesday despite buying them on the Saturday. Feel for the staff really they are always helpful but the tools they have been given to work with are clearly not fit for purpose. The club really do need to address this. What happens if you decide to go last minute and have similar issues. It will end up putting some casual or odd game support off I went last minute against Millwall and only just made it for kick off cos it took so long to sort out the tickets. I'd have probably not made it if it wasn't for the fact I have a contact in the box office. |
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Post by croydoncaptainjack on Aug 19, 2021 17:12:48 GMT
I Bought 2 Oxford tickets that were 'reserved' for me and my youngest and got the confirmation e-mail through ok but not the actual tickets. Someone has suggested they will have been automatically uploaded to our season tickets but I am not sure I want to trust that on the night without being sure.
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Post by West Acton on Aug 19, 2021 17:17:20 GMT
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Post by croydoncaptainjack on Aug 20, 2021 8:23:33 GMT
QPR App and Oxford tickets
Hi All
Anyone using the QPR App who is a ST holder?
My ST was there for the Millwall match but has conveniently subsequently disappeared.
I have also got several e-mails outstanding with the box office about Oxford tickets. I bought My son and my usual seats for that game and got an acknowledgement but no ticket e-mail has appeared. Soemone mentioned they may have been loaded onto the ST but I don't want to trust that is the case on the night really.
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72bus
Silver Seat
Posts: 1,070
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Post by 72bus on Aug 20, 2021 8:42:59 GMT
Just get to the game early and go to the BO , there won't be a big crowd so I'd think the queue wouldn't be too long
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Post by West Acton on Aug 20, 2021 8:44:11 GMT
My ticket is not showing in QPR app but think they appear in that three hrs before kick off
I have however downloaded my season ticket and Oxford tickets to Apple wallet so they are there. I would recommend people fo that when they get the emails from BO
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Post by croydoncaptainjack on Aug 20, 2021 8:51:08 GMT
My ticket is not showing in QPR app but think they appear in that three hrs before kick off I have however downloaded my season ticket and Oxford tickets to Apple wallet so they are there. I would recommend people fo that when they get the emails from BO Westie when you bought your Oxford tickets was it in your normal seat and was the ticket pre-reserved for you ? Trying to establish if I am missing an e-mail as I never got a second e-mail just the order confirmation |
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Post by Stanley75 on Aug 20, 2021 9:00:11 GMT
I have however downloaded my season ticket and Oxford tickets to Apple wallet so they are there. I would recommend people fo that when they get the emails from BO Or 'Google Pay' if you're on an Android device. |
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Post by alanwycombe on Aug 20, 2021 9:16:16 GMT
My ticket is not showing in QPR app but think they appear in that three hrs before kick off I have however downloaded my season ticket and Oxford tickets to Apple wallet so they are there. I would recommend people fo that when they get the emails from BO Westie when you bought your Oxford tickets was it in your normal seat and was the ticket pre-reserved for you ? Trying to establish if I am missing an e-mail as I never got a second e-mail just the order confirmation My season seat was sold mate. I’ve bought the one next to mine which is also a season (he’s not coming) so I don’t get that. I have found the BO staff helpful - worth hanging on the line for them? |
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Post by alanwycombe on Aug 20, 2021 9:21:49 GMT
And I only got one email, in minutes, with the download on it. It CAN work but they clearly have a problem if so many have queries.
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Post by West Acton on Aug 20, 2021 9:44:01 GMT
My ticket is not showing in QPR app but think they appear in that three hrs before kick off I have however downloaded my season ticket and Oxford tickets to Apple wallet so they are there. I would recommend people fo that when they get the emails from BO Westie when you bought your Oxford tickets was it in your normal seat and was the ticket pre-reserved for you ? Trying to establish if I am missing an e-mail as I never got a second e-mail just the order confirmation I got one email mate which had links to Apple and google which puts tickets in your wallet Never got normal seat as tickets went on general sale |
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Post by croydoncaptainjack on Aug 20, 2021 10:13:14 GMT
Cheers for your replies and I have now got a response from the box office who have clarified the situation as follows:-
Thank you for your email.
As you have purchased your own seats, your tickets for Oxford United are automatically loaded on to the digital/QPR Pay Season Cards barcode/QR Code.
The app is still under development and your season ticket would have only shown when on the trial. Until the App is officially launched, for digital please add your season tickets to your Apple/Google Wallet for stadium entry.
So that is consistent with what you have said as you didn't get your own seats. I also now to not bother with the App until I hear it is properly launched and working. I can just use my google pay app which is fine.
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Post by spongeparr on Aug 20, 2021 11:52:03 GMT
Just get to the game early and go to the BO , there won't be a big crowd so I'd think the queue wouldn't be too long Annoying really, as I cannot get to the so so I am trying to sell my ST on Twickets but I can't even give them away. |
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Post by West Acton on Aug 21, 2021 15:21:55 GMT
How people get on today?
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Post by Ginger Ninja on Sept 17, 2021 2:57:46 GMT
I couldn't go to Barnsley so spoke to the box office because I gave my tickets to my brother and his son. They just sent me an email with QR codes for the match day tickets and I forwarded it on to him. Well easy.
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Post by alanwycombe on Sept 17, 2021 10:52:46 GMT
I’ve moaned about them recently so a big up to BO who, by return and no fuss, refunded a payment they took twice from me.
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